Hospitality Operations Lead – Elevate Guest Service

Hotel Indigo Chicago-Vernon Hills; Vernon Hills (IL); On-site; USD 58,000 - 78,000; Full time

Job summary

Hotel Indigo Chicago-Vernon Hills is seeking an Operations Manager to oversee front-of-house operations including breakfast, banquets, catering and front desk activities, aligning with HHM standards and EarthView sustainability.

The role focuses on training and coaching associates, managing schedules, controlling labor and food costs, and ensuring client satisfaction at events; you may work as Manager on Duty and drive safety and service excellence.

Qualifications

• High school diploma or equivalent.
• 1 to 2 years of related experience.

Responsibilities

• Train, schedule, coach and support associates to brand standards and HHM values.
• Ensure quality standards of complimentary breakfast service.
• Coordinate banquet events according to client requests.
• Assist Front Desk Manager with front office scheduling.
• Manage labor and food costs to meet budgets/forecasts.
• Receive and inspect third-party catering orders.
• Act as Manager on Duty when needed.
• Follow EarthView sustainability guidelines.
• Follow MSDS and OSHA safety standards.
• Perform other duties as requested by management.

Skills

Team leadership

Guest service

Education

High school diploma or equivalent

Job description

Hotel Indigo Chicago-Vernon Hills is seeking an Operations Manager to oversee front-of-house operations including breakfast, banquets, catering and front desk activities, aligning with HHM standards and EarthView sustainability.

The role focuses on training and coaching associates, managing schedules, controlling labor and food costs, and ensuring client satisfaction at events; you may work as Manager on Duty and drive safety and service excellence.