Hospitality Manager - Naperville

Hollywood Palms Cinema - Route 59; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Hollywood Palms Cinema - Route 59 is seeking a Hospitality Manager in Naperville, IL. This role focuses on overseeing all aspects of theater and restaurant operations, ensuring excellent guest service, and managing staff.

The ideal candidate will have a Bachelor’s degree or equivalent experience, with at least 3 years managing in the casual dining or similar field. Responsibilities include controlling profit and loss, staff training, and enforcing safety standards while maintaining a warm,

Qualifications

• Minimum of 3 years of experience as manager in full service, casual dining, or similar field.
• Experience with full service alcohol serving facility desirable.
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction.

Responsibilities

• Oversee every aspect of theater and restaurant operations.
• Ensure excellent guest service that meets or exceeds expectations.
• Control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Monitor daily activities to ensure quality food and cleanliness standards.

Skills

Guest service

Leadership

P&L management

Staff training

Problem resolution

Education

Bachelor’s Degree or equivalent

Job description

Job 178969 - Hospitality Manager - Naperville
Naperville, IL

• Oversee every aspect of theater and restaurant operations.
• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the theater is adequately staffed to meet guest needs.
• Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions.
• Control all profit and loss centers, including food, beverage, supply, utility and labor costs.
• Operating the business in accordance with the company policies and applicable laws.
• Will directly impact interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for all financial (invoices, reporting) and personnel/payroll related administrative duties, completed accurately, on time and in accordance with Company policies and procedures.
• Manage all shifts, which include daily decision-making, staff support, scheduling and planning while upholding standards, product quality and cleanliness.
• Enforcing safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Meet the restaurant's P&L, and expense goals
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.
• Prepare quarterly Sales and projections for area supervisor approval including follow up on store action plans.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• Minimum of 3 years of experience as manager in full service, casual dining, or similar field
• Experience with full service alcohol serving facility desirable
• Record of maintaining high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Demonstrated leadership skills, including coaching, directing, and motivating a team
• Some exposure to P&L and sales building highly desirable