Guest Experience & Operations Lead

SSA Group; Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Meal plan

Employee discounts

401(k) match

Tuition discount

Bereavement leave

Holiday pay

Sick leave

Job summary

SSA Group is seeking an Office Supervisor in Honolulu, HI. The role supports administrative operations, cash handling, training, and safe, organized office practices within the 452 Hospitality program.

Responsibilities include acting for the Administrative Operations Manager when needed, supervising staff, and ensuring compliance with policies. Flexibility for varied hours, including nights and weekends, is expected.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, planning, and support skills.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Perform the duties of the Administrative Operations Manager in their absence.
• Assist operational managers and park operations staff in the park as delegated by Administrative Operations Manager.
• Support integration and training of new employees.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Provide branch administrative support including answering telephones and word processing.
• Communicate proper documentation on discrepancies to Administrative Operations Manager and employee.
• Assist with administrative tasks such as HRIS management and recruitment support.
• Count daily receipts and reconcile balances.

Skills

Interpersonal communication

Documentation skills

Problem solving

Teamwork

Cash handling systems

POS systems

Excel

Tools

Cash handling systems

POS systems

Excel

Job description

SSA Group is seeking an Office Supervisor in Honolulu, HI. The role supports administrative operations, cash handling, training, and safe, organized office practices within the 452 Hospitality program.

Responsibilities include acting for the Administrative Operations Manager when needed, supervising staff, and ensuring compliance with policies. Flexibility for varied hours, including nights and weekends, is expected.