Guest Experience & Operations Lead

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Beemok Hospitality Holdings LLC invites applications for an Assistant Manager at Cooper Coffee and Wine, a waterfront cafe offering breakfast, lunch, and upcoming wine service. This role supports daily restaurant operations, oversees staff, handles budgeting and inventory, and ensures exceptional guest experiences.

The ideal candidate possesses at least five years in a leadership role in upscale dining, strong financial acumen, and excellent communication with guests, suppliers, and team

Qualifications

• College or vocational degree required, preferably in hotel/restaurant management, sales, or marketing.
• Minimum five years of experience in a leadership position in a 4- or 5-star restaurant, with a minimum of three years progressive management.
• Accounting, budgeting, and financial statement working knowledge.
• Proven leadership qualities.
• Full working knowledge of restaurant operations, budgets, and management.
• Ability to communicate with hotel guests, suppliers, and employees to their understanding.
• Knowledge of all applicable State/Federal labor, liquor, and restaurant laws & regulations.
• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to analyze written reports and prepare written or typed reports.
• Ability to access, input, and retrieve information on the computer system.
• Ability to work independently and exercise judgment to resolve personnel and production issues that arise during daily operations.
• Ability to handle the stress inherent in overseeing operations, interacting with colleagues, and resolving guest problems.
• Ability to work under pressure, be organized, self-motivated, and work well with others.
• Strong positive attitude and ability to initiate a light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.

Responsibilities

• Assist the Restaurant Manager in overseeing all aspects of restaurant operations, including staffing, scheduling, and inventory management.
• Be thoroughly familiar with all menu items, specials, beverages, etc.
• Maintain safe working conditions and practices.
• Conduct daily pre-meal meetings with service staff.
• Supervise the floor during operation.
• Coordinate all functions in the dining room during service.
• Set service staff schedules.
• Monitor and handle guest complaints, ensuring guest satisfaction.
• Review departmental profits, payroll expenses, etc.
• Review and maintain other expense control sheets.
• Identify and implement methods for efficiency and reduction of payroll costs.
• Administer pay increases according to length of service, performance evaluation, and hotel policy standards.
• Assist in the development of new marketing ideas within the department.
• Prepare monthly, quarterly, and yearly budget forecasts.
• Conduct performance evaluations and disciplinary procedures.
• Expedite table turnover and table resetting.
• Coordinate and supervise the ordering of all supplies. Conduct the monthly inventory of supplies.
• Negotiate with external vendors.

Skills

Leadership

Budgeting

Financial statements

Communication

Regulatory knowledge

Guest service

Analytical reporting

Problem solving

Education

College degree in hotel/restaurant management

Job description

Beemok Hospitality Holdings LLC invites applications for an Assistant Manager at Cooper Coffee and Wine, a waterfront cafe offering breakfast, lunch, and upcoming wine service. This role supports daily restaurant operations, oversees staff, handles budgeting and inventory, and ensures exceptional guest experiences.

The ideal candidate possesses at least five years in a leadership role in upscale dining, strong financial acumen, and excellent communication with guests, suppliers, and team