Guest Experience Lead | Hospitality Champion

The Fresh Market; Baton Rouge (LA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Department Lead in Baton Rouge to support the Department Manager and foster exceptional guest experiences. You will lead and coach the team, ensure smooth operations, and promote a welcoming environment.

Responsibilities include labor tracking, cash controls, and applying hospitality standards while partnering with other leaders to drive store success and guest satisfaction.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach "Impeccable Hospitality" by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Skills

Leadership

Guest experience focus

Communication

Problem solving

Flexibility with schedule

Microsoft Office

Education

Associate’s degree in business, retail management, or related field

Tools

POS systems

Scheduling tools

Microsoft Office Suite

Job description

The Fresh Market is seeking a Guest Service Department Lead in Baton Rouge to support the Department Manager and foster exceptional guest experiences. You will lead and coach the team, ensure smooth operations, and promote a welcoming environment.

Responsibilities include labor tracking, cash controls, and applying hospitality standards while partnering with other leaders to drive store success and guest satisfaction.