Agent Experience Coordinator

Compass; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical

Dental

Vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is hiring an Agent Experience Coordinator for our Chestnut Hill office. You will greet visitors, manage mail, assist with events, and ensure the office runs smoothly while upholding Compass standards.

You will coach clients on Compass tools and provide 1:1 tech support to help agents adopt our platform. You will collaborate with marketing and other teams to address questions, support agents, and maintain a positive office culture.

Qualifications

• 1–2 years in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Experience with Zendesk, Salesforce, Confluence is a plus.
• Excellent listening and communication skills.
• People-focused with ability to foster in-office community.
• Strong problem-solving and organizational skills.
• Ability to work on-site in Chestnut Hill.
• Ability to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, set up events, and maintain office appearance.
• Support adoption of Compass technology with 1:1 support.
• Provide basic marketing support by creating collateral from templates and liaising with marketing specialists for complex requests.
• Collaborate with teams to champion questions and feedback for agents.
• Answer questions and troubleshoot issues related to technology/devices, conference room hardware, and enterprise systems.
• Provide ad-hoc administrative assistance such as meeting prep, data entry, and office-wide communications.
• Be a culture carrier who inspires positive change within the team.

Skills

Customer service

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to‑end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

Please note this role is 100% on-site at the Chestnut Hill office

At Compass, we envision a world where selling or buying a home is simple, efficient, and pleasant for everyone. Founded in 2012, Compass provides an end-to‑end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything runs smoothly and that our Compass office standards are maintained. You will support a small roster of our customers with everything, including helping them understand Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world‑class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in‑office event setup, and providing first‑line support for office‑related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues


• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support


• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests


• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents


• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.


• Provide ad‑hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office‑wide communications


• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations


• Previous experience in real estate is a plus


• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus


• Great listening skills, connects well with others, and is empathetic to the customer's needs


• A passion for creating community within a space; you encourage in‑office interaction, bonding, and engagement


• Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly


• Strong verbal communication and presentation skills


• Meticulous attention to detail, highly organized


• Ability to work in the office during standard operating hours


• Ability to lift up to 25 lbs

Perks that You Need to Know About:

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).


• Paid vacation


• Holidays


• Sick time


• Parental leave


• Recharge leave


• Medical


• Tele-health


• Dental


• Vision benefits


• 401(k) plan


• Flexible spending accounts (FSAs)


• Commuter program


• Life and disability insurance


• Maven (a support system for new parents)


• Carrot (fertility benefits)


• UrbanSitter (caregiver referral network)


• Employee Assistance Program


• Pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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