Front Desk & Office Experience Lead — Back Bay (In-Office)

Compass, Inc.; Boston (MA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven support for new parents

Fertility benefits (Carrot)

UrbanSitter caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Boston (Back Bay) is hiring an Office Administrator who greets guests, supports operations, and helps maintain an engaging office environment. You will partner with the Agent Experience team to deliver a world-class experience for clients and agents alike.

The role emphasizes hospitality, attention to detail, and strong communication skills, with an in-office schedule during standard hours and the ability to lift up to 25 lbs.

Qualifications

• 1–2 years of experience in customer service, administrative work, office management, hospitality or operations.
• Excellent listening, communication and presentation skills.
• Empathetic to customer pain points and able to connect with others.
• A passion for creating community within a space, encouraging in‑office interaction.

Responsibilities

• Serve as the face of the office, welcoming guests and providing first-line support for office needs.
• Manage mail distribution and in-office event setup; support administrative tasks.
• Maintain office appearance and organize supplies; escalate facilities issues as needed.
• Coordinate with agents and teams to relay questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot technology/devices and conference room hardware.
• Provide ad hoc administrative support such as sales meeting prep and data entry.

Skills

Customer service

Administrative work

Office management

Hospitality

Operations

Job description

Compass, Inc. in Boston (Back Bay) is hiring an Office Administrator who greets guests, supports operations, and helps maintain an engaging office environment. You will partner with the Agent Experience team to deliver a world-class experience for clients and agents alike.

The role emphasizes hospitality, attention to detail, and strong communication skills, with an in-office schedule during standard hours and the ability to lift up to 25 lbs.