GM, Operations & Member Experience Leader

Midwest Shooting Center; Lansing (MI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discounts on products, tools,

Career growth opportunities

Job summary

Midwest Shooting Center is seeking a General Manager to lead a multi-department location, including Purchasing, Retail, Premium Services, and Guest Services. You will drive revenue growth, ensure safety and compliance, and develop leaders who embody our customer-first culture.

Ideal candidates bring strong P&L experience, operations discipline, and a proven track record in hospitality-focused or retail settings.

Responsibilities

• Lead, coach, and hold accountable the department managers (Premium Services, Retail Operations) and Guest Services team.
• Oversee and align departmental strategies to ensure balanced growth across memberships, training, and retail/range.
• Ensure profitability targets are achieved through revenue growth, margin management, and expense discipline.
• Maintain compliance with all regulatory requirements (ATF, OSHA, financial controls, company policies).
• Act as the final escalation point for member, client, or customer issues, ensuring resolution and retention.
• Conduct weekly manager one-on-ones and hold a weekly leadership team meeting to align goals and priorities.
• Review, track, and report on key departmental metrics to headquarters; use data to drive improvement plans.
• Foster collaboration between departments to maximize referrals, conversions, and member retention.
• Maintain strong talent pipelines: hire, train, and develop staff and leaders; ensure succession planning.
• Serve as the cultural leader of the location, modeling company values, professionalism, and accountability.
• Act as Manager on Duty (MOD) when needed, ensuring full operational oversight.

Job description

Midwest Shooting Center is seeking a General Manager to lead a multi-department location, including Purchasing, Retail, Premium Services, and Guest Services. You will drive revenue growth, ensure safety and compliance, and develop leaders who embody our customer-first culture.

Ideal candidates bring strong P&L experience, operations discipline, and a proven track record in hospitality-focused or retail settings.