Guest Experience & Membership Advisor

Spotless Brands LLC; Owings Mills (MD); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Spotless Brands LLC in Owings Mills, MD is seeking a Customer Service Advisor to be the first contact at car wash and lube centers, delivering a best-in-class experience and guiding customers to suitable services.

You will educate guests on wash and detail packages, promote memberships, handle payments at the kiosk, and maintain a clean, safe work area while collaborating with the site team.

Qualifications

• High School Diploma or equivalent preferred, not required.

Responsibilities

• Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
• Identify customer needs through open-ended questions and active listening
• Educate customers on available wash and detail packages, highlighting features, benefits, and value
• Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
• Promote and sell memberships, including Fast Pass and Unlimited programs
• Present and explain current promotions and incentives to encourage additional purchases
• Assist customers with payment transactions at the kiosk and answer general inquiries
• Overcome objections with professionalism and empathy to guide customers to the best solutions
• Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
• Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
• Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
• Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
• Perform other duties as assigned to support the team and site performance

Skills

Excellent communication skills

Sales-minded

Strong customer service

Organizational skills

Time management

Education

High School Diploma

Tools

POS systems

Job description

Spotless Brands LLC in Owings Mills, MD is seeking a Customer Service Advisor to be the first contact at car wash and lube centers, delivering a best-in-class experience and guiding customers to suitable services.

You will educate guests on wash and detail packages, promote memberships, handle payments at the kiosk, and maintain a clean, safe work area while collaborating with the site team.