Guest Experience & Membership Advisor

Spotless Brands LLC; Edgewater (MD); Ibrido; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Spotless Brands LLC in Edgewater, MD is seeking a Customer Service Advisor to greet guests at entry points, educate them on wash and detailing packages, and promote memberships. You will assist with payments and answer inquiries while delivering a best-in-class customer experience.

The role emphasizes strong communication, a sales mindset, and the ability to work in a fast-paced environment. You will collaborate with the site team and support car wash and lube center operations.

Competenze

• Excellent communication and active listening to identify customer needs.
• Strong customer service and people skills to build rapport.
• Sales-minded with ability to highlight value and drive conversions.

Mansioni

• Greet every customer with enthusiasm at entry points (kiosk/tunnel).
• Educate customers on wash, detail, and lube packages; highlight features and benefits.
• Promote memberships (Fast Pass/Unlimited) and present promotions.
• Assist with payments at kiosk and handle general inquiries.
• Maintain a clean, safe work area and report safety issues.
• Collaborate with site team to ensure smooth operations.
• Perform routine cleaning and maintenance tasks as needed.

Conoscenze

Excellent communication

Active listening

Customer service

Sales oriented

Organizational skills

Time management

Multitasking

Formazione

High School Diploma or equivalent

Strumenti

Point-of-sale systems

Descrizione del lavoro

Spotless Brands LLC in Edgewater, MD is seeking a Customer Service Advisor to greet guests at entry points, educate them on wash and detailing packages, and promote memberships. You will assist with payments and answer inquiries while delivering a best-in-class customer experience.

The role emphasizes strong communication, a sales mindset, and the ability to work in a fast-paced environment. You will collaborate with the site team and support car wash and lube center operations.