Wellness & Guest Experience Leader

Massage Heights - Alamo Heights/Bandera/Leon Sprin; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights - Alamo Heights/Bandera/Leon Springs is seeking a Guest Service Manager to deliver outstanding service at our Leon Springs location. You will manage bookings, welcome guests, and drive memberships while upholding cleanliness and a warm, memorable experience.

The role emphasizes a supportive, people-first culture, with training, competitive pay, and opportunities for advancement across eight San Antonio locations. Join a collaborative team that values guest connections and growth.

Qualifications

• Customer service experience or sales experience is a plus.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn in a fast-paced environment.
• Tech-savvy with ability to learn booking software quickly.
• Availability for 30+ hours/week including mornings, evenings, weekends.

Responsibilities

• Manage bookings, guest check-in/check-out, and payments.
• Drive sales of memberships, packages, and gift cards through recommendations.
• Assist with cleanliness and hygiene protocols.
• Resolve guest inquiries with professionalism and care.
• Provide service recommendations to meet guest needs.
• Build rapport to create a warm guest experience across locations.
• Foster a positive, collaborative team culture.

Skills

Customer service

Sales

Communication

Tech-savvy

Flexible schedule

Booking software

Tools

Booking software

POS system

Job description

Massage Heights - Alamo Heights/Bandera/Leon Springs is seeking a Guest Service Manager to deliver outstanding service at our Leon Springs location. You will manage bookings, welcome guests, and drive memberships while upholding cleanliness and a warm, memorable experience.

The role emphasizes a supportive, people-first culture, with training, competitive pay, and opportunities for advancement across eight San Antonio locations. Join a collaborative team that values guest connections and growth.