Spa Front Desk & Guest Experience Specialist

Heights Wellness Retreat; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights in San Antonio is seeking a Customer Service oriented Guest Service Manager to oversee daily operations, guest interactions, and point-of-sale activities across multiple locations. You will drive memberships and product sales while ensuring a warm and memorable guest experience.

The role requires energy, a positive attitude, and the ability to thrive in a fast-paced, collaborative environment. Flexible scheduling and a people-first culture are emphasized at Massage Heights.

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to engage with guests warmly and resolve concerns.
• Strong communication and interpersonal skills.
• Comfort with using booking and point-of-sale systems.
• Reliable and flexible with schedule.

Responsibilities

• Manage daily guest bookings, check-ins, and checkouts with accuracy.
• Promote memberships, packages, and gift cards through informed recommendations.
• Assist with cleaning duties as needed to maintain a welcoming environment.
• Address guest inquiries and concerns professionally to ensure satisfaction.
• Assess guest needs and provide thoughtful recommendations for services.
• Build rapport with guests to create a memorable experience and support team goals.

Skills

Customer service

Sales

Tech-savvy

Booking software

Tools

Booking software

Job description

Massage Heights in San Antonio is seeking a Customer Service oriented Guest Service Manager to oversee daily operations, guest interactions, and point-of-sale activities across multiple locations. You will drive memberships and product sales while ensuring a warm and memorable guest experience.

The role requires energy, a positive attitude, and the ability to thrive in a fast-paced, collaborative environment. Flexible scheduling and a people-first culture are emphasized at Massage Heights.