Spa Front Desk: Guest Experience Specialist

massageheightscareers; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Massage Heights in San Antonio, TX seeks a Guest Service Manager to deliver exceptional guest experiences across our eight premier locations. You will manage bookings, payments, and guest interactions while driving memberships and product sales.

Ideal candidates are warm, detail-oriented, tech-savvy with booking software, and able to work 32+ hours weekly, including mornings, evenings, and weekends. Join a supportive, people-first culture with many development opportunities.

Qualifications

• Customer service or sales experience is valued.
• Ability to communicate clearly with guests and team members.
• Strong willingness to learn and adapt in a fast-paced environment.
• Ability to work across mornings, evenings, and weekends.

Responsibilities

• Manage bookings, welcome and check out guests, and process payments accurately.
• Drive sales of memberships, packages, retail items, and gift cards through personalized recommendations.
• Assist with cleaning duties and uphold hygiene protocols.
• Resolve guest inquiries with professionalism and care to ensure a positive experience.
• Build rapport with guests to create a warm, memorable experience.
• Contribute to a positive, collaborative team culture.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Tools

Booking software

Job description

Massage Heights in San Antonio, TX seeks a Guest Service Manager to deliver exceptional guest experiences across our eight premier locations. You will manage bookings, payments, and guest interactions while driving memberships and product sales.

Ideal candidates are warm, detail-oriented, tech-savvy with booking software, and able to work 32+ hours weekly, including mornings, evenings, and weekends. Join a supportive, people-first culture with many development opportunities.