Guest Experience Lead | Spa Front Desk & Member Concierge

Heights Wellness Retreat; Schertz (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Free monthly massages

Employee discounts

Training & development

Vision insurance

Dental insurance

Job summary

Massage Heights in San Antonio seeks a friendly Front Desk Rockstar to greet guests, manage check-ins, and handle bookings with a positive energy.

You will support members with membership programs, schedule appointments, process payments, and promote services in a fast-paced team environment; reliable transportation and flexible shifts are required, with 3-5 shifts weekly including weekends.

Qualifications

• Excellent customer service and problem-solving skills.
• Positive attitude and professional phone etiquette.
• Ability to receive feedback and adapt to processes.
• Flexibility to work a non-traditional schedule and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Greet Guests and Members with warm, welcoming energy.
• Answer phones with upbeat etiquette and clear articulation.
• Schedule appointments and check guests in/out; process payments.
• Promote and explain membership programs to guests.
• Retain Members through excellent client experiences.
• Work efficiently in a fast-paced environment.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Flexible schedule

Reliable transportation

Tools

POS software

Job description

Massage Heights in San Antonio seeks a friendly Front Desk Rockstar to greet guests, manage check-ins, and handle bookings with a positive energy.

You will support members with membership programs, schedule appointments, process payments, and promote services in a fast-paced team environment; reliable transportation and flexible shifts are required, with 3-5 shifts weekly including weekends.