Guest Experience Manager - Nashville Front Office

Hilton Tempo Nashville; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Hilton Tempo in Nashville is seeking a Guest Services Manager to lead the Front Office and supervise front desk staff, ensuring smooth guest arrivals and exemplary service. You will coordinate schedules, payroll, and performance reviews while upholding brand standards and safety policies.

You will also resolve guest issues, collaborate with Housekeeping and Maintenance, and assist the Director of Rooms with budgeting and operations planning.

Qualifications

• Strong leadership and interpersonal communication skills.
• Excellent problem-solving, decision-making, and conflict-resolution abilities.
• Advanced organizational skills and attention to detail.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to lead by example and motivate a diverse team.

Responsibilities

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, labor critiques and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Skills

Leadership

Interpersonal

Problem solving

Organizational

MS Office

Team motivation

Flexibility

Education

High school diploma or equivalent

Tools

OnQ

Opera

Job description

Hilton Tempo in Nashville is seeking a Guest Services Manager to lead the Front Office and supervise front desk staff, ensuring smooth guest arrivals and exemplary service. You will coordinate schedules, payroll, and performance reviews while upholding brand standards and safety policies.

You will also resolve guest issues, collaborate with Housekeeping and Maintenance, and assist the Director of Rooms with budgeting and operations planning.