Hotel Operations Lead — Guest Experience & Growth

Vision Hospitality Group, Inc.; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Stay discounts

401(k) matching

Employee assistance program

Job summary

Vision Hospitality Group, Inc. is opening Tempo by Hilton in Nashville Midtown. As Assistant General Manager, you will support the General Manager in daily hotel operations and guest service excellence, living our ONE TEAM.

ONE VISION culture. You will also help drive profitability and guest satisfaction across all departments. You will promote internal growth, adhere to Vision policies, and lead by example in a fast-paced 24/7 environment, ensuring accurate reporting and smooth administrative

Qualifications

• Delivers exceptional guest service and supports GM in daily hotel operations.
• Maintains confidentiality of financial and guest information.
• Communicates effectively across all levels and shifts.
• Demonstrates flexibility with a 24/7 hospitality schedule.
• Ensures compliance with brand standards and internal controls.

Responsibilities

• Support GM in daily hotel operations and guest service excellence.
• Assist with training and development to meet company goals.
• Prepare reports and handle administrative duties.
• Oversee cash handling, deposits, and daily reconciliations.
• Maintain PMS and hotel systems knowledge for smooth operations.
• Coordinate with home office for payroll and accounts payable.

Skills

Guest service

Communication

Team leadership

Payroll & accounting

Flexibility

Discretion & confidentiality

Operations support

Training & development

Tools

POS systems

PMS systems

Accounting software

Cash handling

Job description

Vision Hospitality Group, Inc. is opening Tempo by Hilton in Nashville Midtown. As Assistant General Manager, you will support the General Manager in daily hotel operations and guest service excellence, living our ONE TEAM.

ONE VISION culture. You will also help drive profitability and guest satisfaction across all departments. You will promote internal growth, adhere to Vision policies, and lead by example in a fast-paced 24/7 environment, ensuring accurate reporting and smooth administrative