Guest Experience Manager - Luxury Resort

Sheraton-Kauai-Coconut-Beach-Resort; Kapaa (HI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Hotel Discounts

401K Match

Paid Time Off

Job summary

Sheraton Kauai Coconut Beach Resort in Kapaa, Hawaii seeks a Guest Services Manager to lead the front desk, concierge, and bell staff, ensuring seamless check-in/out and exceptional guest service.

You will train staff, respond to guest inquiries, and collaborate with other departments to enhance the guest experience. A bachelor's degree in Hospitality and proven leadership in guest services are preferred; salary ranges from $65,000 to $75,000 per year with a strong benefits package.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Experience in guest services or hotel management.
• Strong communication and interpersonal skills.
• Proven leadership in a fast-paced hospitality setting.

Responsibilities

• Lead the guest services team including front desk, concierge and bell staff.
• Ensure smooth check-in/check-out processes for guests.
• Handle guest inquiries, concerns, and special requests promptly.
• Train and mentor staff to deliver exceptional service.
• Monitor and respond to guest feedback and reviews.
• Collaborate with departments to enhance guest experience.
• Implement and uphold guest service standards and procedures.
• Resolve guest complaints to ensure satisfaction.

Skills

Excellent communication and Interper

Leadership and team management

Guest service excellence

Attention to detail and multitasking

Hotel management software familiarity

Positive attitude and guest experience

Previous guest services experience

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Job description

Sheraton Kauai Coconut Beach Resort in Kapaa, Hawaii seeks a Guest Services Manager to lead the front desk, concierge, and bell staff, ensuring seamless check-in/out and exceptional guest service.

You will train staff, respond to guest inquiries, and collaborate with other departments to enhance the guest experience. A bachelor's degree in Hospitality and proven leadership in guest services are preferred; salary ranges from $65,000 to $75,000 per year with a strong benefits package.