Guest Experience Manager

Davidson Hospitality Group

Kapaa (HI)

On-site

USD 65,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage

Dental & Vision Coverage

Teledoc service

Paid Time Off

401K Match

Hotel discounts

Job summary

Davidson Hospitality Group seeks a Guest Services Manager to oversee daily guest services operations at Sheraton Kauai Coconut Beach Resort. You will lead front desk, concierge and bell staff, ensuring seamless check-in/out and handling guest inquiries with professionalism.

The role emphasizes leadership, guest satisfaction, and cross‑department collaboration to enhance the guest experience. A bachelor's degree in hospitality and hospitality management experience are preferred; a comprehensive

Qualifications

Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Proven ability to deliver exceptional guest service.

Responsibilities

Manage and lead the guest services team, including front desk, concierge, and bell staff.
Ensure the smooth check-in and check-out process for guests.
Handle guest inquiries, concerns, and special requests in a timely and professional manner.
Train and mentor staff to deliver exceptional guest service.
Monitor and respond to guest feedback and reviews.
Collaborate with other departments to enhance the overall guest experience.
Implement and maintain guest service standards and procedures.
Resolve guest complaints and issues to ensure guest satisfaction.