Guest Experience Lead & Front End Trainer

Lowes Foods, LLC; Harrisburg (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods, LLC is seeking a Front End Supervisor to ensure fast and friendly guest checkout experiences. You will supervise hosts, train team members, and maintain high standards across the front end.

Responsibilities include managing guest flow, coordinating schedules with the Store Manager, and handling guest requests with professionalism while keeping the front end clean and compliant with policies. Strong communication and multitasking are essential for success.

Qualifications

• Friendly, outgoing personality and willingness to interact with guests.
• Ability to supervise people including training and development.
• Proven ability to manage tasks with attention to accuracy and efficiency.
• Strong communication and guest service skills.
• Good math skills and comfort with basic computer systems.

Responsibilities

• Maintain Guest Service Standards and policies at the front end.
• Manage guest traffic flow and monitor productivity at the register area.
• Coordinate scheduling with Store Manager to ensure service level targets are met.
• Train cashiers to call for additional hosts as needed.
• Handle guest requests, refunds, overrides, and approvals promptly and professionally.
• Keep the front end clean, neat, and safe, and ensure parking area is orderly.
• Serve as a positive role model in speech, dress, and integrity.
• Block unused check lanes when not in use and enforce front end policies.
• Monitor and enforce asset protection and shrink control policies.

Skills

Friendly

Teamwork

Lifting ability

Reading comprehension

Front end operations

Supervision

Multitasking

Communication

Stamina

Math skills

Computer skills

Job description

Lowes Foods, LLC is seeking a Front End Supervisor to ensure fast and friendly guest checkout experiences. You will supervise hosts, train team members, and maintain high standards across the front end.

Responsibilities include managing guest flow, coordinating schedules with the Store Manager, and handling guest requests with professionalism while keeping the front end clean and compliant with policies. Strong communication and multitasking are essential for success.