Guest Service Supervisor & Training Lead

Lowes Foods, LLC; Wake Forest (NC); On-site; USD 38,000 - 60,000; Full time

Job summary

Lowes Foods, LLC is seeking a Guest Service Manager to supervise the checkout experience and uphold our Guest Service Standards and Policies. You will supervise front porch hosts and cashiers to ensure fast, friendly service and accurate cash handling.

This role emphasizes training and development of staff, coordinating with the Store Manager, and maintaining front porch standards. You will also prepare weekly cash reports, process invoices, and ensure cash office security while delivering

Qualifications

• Friendly, outgoing personality.
• Ability to supervise people including training and development.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to stand for extended periods of time.
• Knowledge of front porch operations.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to read and understand information and direction.
• Ability to work well with computers.
• Ability to work well with others.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

Responsibilities

• Maintain guest service standards.
• Train cashiers to call additional hosts as needed.
• Prepare weekly cash report and related documentation.
• Maintain sales related information and process invoices.
• Handle cash deposits and daily cash counts.
• Ensure cash office security and cash handling controls.
• Perform audits and accuracy checks on till reports.
• Perform all other duties as assigned by management.

Skills

Guest service

Leadership

Training

Cash handling

Math skills

Computer skills

Teamwork

Tools

POS system

Job description

Lowes Foods, LLC is seeking a Guest Service Manager to supervise the checkout experience and uphold our Guest Service Standards and Policies. You will supervise front porch hosts and cashiers to ensure fast, friendly service and accurate cash handling.

This role emphasizes training and development of staff, coordinating with the Store Manager, and maintaining front porch standards. You will also prepare weekly cash reports, process invoices, and ensure cash office security while delivering