Senior Guest Experience Leader: Training & Service

Lowes Foods; Columbia (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Lowes Foods is looking for a Guest Service Trainer/Supervisor to ensure consistent guest experiences by coaching hosts and leading training programs. You will oversee onboarding, evaluate performance, and drive improvements across departments to maintain show and safety standards.

The role requires strong communication, retail operations knowledge, and leadership with the ability to manage schedules and hiring processes. This is a full-time on-site position in a retail store environment.

Qualifications

• Strong communication and partnering skills.
• Knowledge and application of operations within a retail environment.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to stand for extended periods and lift light amounts of weight.
• Demonstrate successful use of math skills.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
• Manage the hiring processes including sourcing and candidate management.
• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
• Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
• Process guest orders, including performing functions of cashiers or guest service clerks.
• Perform guest service desk functions as needed.
• Ensure that an accurate daily cash count is completed.
• Ensure bank deposits are completed daily according to policy.
• Monitor and analyze audits according to company guidelines.
• Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control.
• Ensure the security of the office and store funds.
• Maintain supplies needed for Front Porch according to budget.

Skills

Strong communication

Retail operations knowledge

Leadership experience

Teamwork

Proficient with computers

Math skills

Physical stamina

Job description

Lowes Foods is looking for a Guest Service Trainer/Supervisor to ensure consistent guest experiences by coaching hosts and leading training programs. You will oversee onboarding, evaluate performance, and drive improvements across departments to maintain show and safety standards.

The role requires strong communication, retail operations knowledge, and leadership with the ability to manage schedules and hiring processes. This is a full-time on-site position in a retail store environment.