Front End Guest Experience Leader

Lowes Foods, LLC; Northern (KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Lowes Foods, LLC is looking for a Guest Service Supervisor to ensure the fastest and most pleasant checkout experience by consistently applying our Guest Service Standards and Policies.

You will supervise front end hosts, manage guest traffic, coordinate scheduling with store leadership, train cashiers, handle guest requests and refunds promptly, and keep the front end clean and organized while upholding asset protection and service quality.

Qualifications

• Friendly, outgoing personality.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to supervise people including training and development.
• Ability to stand for extended periods.
• Knowledge of front end operations.
• Effective communication and guest service skills.
• Ability to work well with computers.

Responsibilities

• Maintain front end Guest Service Standards.
• Manage guest traffic flow and monitor productivity.
• Coordinate scheduling with Store Manager and Guest Service Manager.
• Train cashiers to call for additional hosts.
• Handle guest requests, refunds, overrides, and approvals promptly.
• Keep front end clean, neat, and clutter-free.
• Be a positive role model for front end hosts.
• Block unused check lanes when not in use.
• Monitor and enforce front end policies.
• Process guest orders (including as cashier/guest service clerk).
• Perform other duties as assigned.

Skills

Front end ops

Guest service

Team supervision

Training development

Cash handling

Guest interaction

Math skills

Computer skills

Communication

Job description

Lowes Foods, LLC is looking for a Guest Service Supervisor to ensure the fastest and most pleasant checkout experience by consistently applying our Guest Service Standards and Policies.

You will supervise front end hosts, manage guest traffic, coordinate scheduling with store leadership, train cashiers, handle guest requests and refunds promptly, and keep the front end clean and organized while upholding asset protection and service quality.