Guest Experience Manager - Lead & Train Team

The Fresh Market Inc; Spartanburg (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Team member discount

Early Earn Wage Access

401K with company match

Financial Wellness Program

Personal time off & purchase plans

Medical/Dental/Vision/Life Insurance

Job summary

The Fresh Market Inc is seeking a Guest Service Manager in Spartanburg, SC to lead front-end operations and direct team members in delivering exceptional guest experiences.

You will welcome guests, supervise the onboarding of new hires, and ensure accurate inventories and sales reporting while maintaining a high standard of hospitality. This fast-paced role requires attention to detail and a passion for excellence.

Qualifications

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
• Coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Skills

Management experience

Guest service

Tools

Microsoft Office

Job description

The Fresh Market Inc is seeking a Guest Service Manager in Spartanburg, SC to lead front-end operations and direct team members in delivering exceptional guest experiences.

You will welcome guests, supervise the onboarding of new hires, and ensure accurate inventories and sales reporting while maintaining a high standard of hospitality. This fast-paced role requires attention to detail and a passion for excellence.