Guest Experience Lead

The Fresh Market; Atlanta (GA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401K with company match

Financial wellness program

PTO and buy-up

Medical, dental, vision, disability, &

Life insurance

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. Lead and coach the team, ensure the department presents its best, and step in as acting manager when needed.

You will help monitor labor, manage cash controls, and collaborate with leaders to drive store success while maintaining hospitality and operational excellence.

Qualifications

• 1+ years of progressive management experience in supermarkets, retail, or related fields.
• Strong leadership skills to motivate and grow teams.
• Proven ability to deliver exceptional guest experiences while achieving goals.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office.
• Must be 21 years of age or older.

Responsibilities

• Monitor labor schedules to meet productivity and budget goals.
• Uphold cash office procedures and controls including cash handling and safekeeping.
• Act as a resource for team members in the manager’s absence.
• Model hospitality and engage guests to create positive experiences.
• Assist with merchandising strategies and promotional plans to drive sales.
• Analyze department financial and performance metrics.
• Collaborate with other department leaders to drive store success.
• Resolve guest concerns promptly and effectively.

Skills

Leadership

Guest experience

Scheduling

POS systems

MS Office

Education

Associate’s degree (preferred)

Tools

POS systems

Scheduling tools

Microsoft Office

Job description

The Fresh Market is seeking a Guest Service Department Lead to support the Guest Service Department Manager in delivering an exceptional guest experience. Lead and coach the team, ensure the department presents its best, and step in as acting manager when needed.

You will help monitor labor, manage cash controls, and collaborate with leaders to drive store success while maintaining hospitality and operational excellence.