Guest Experience Manager & Front-End Leader

Socket.dev; Newington (NH); On-site; USD 25,000 - 39,000; Full time

Job summary

Five Below in Newington, NH is seeking a Store Leader to guide daily operations, drive customer satisfaction, and maintain front-end standards. The role involves direct supervision, training crew, and ensuring a fast, friendly checkout experience for every guest.

You will lead the store in the absence of the Store Manager, recruit and coach crew, and collaborate on merchandising and procedures to meet brand standards.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to resolve issues and improve processes.
• Ability to maintain composure under pressure and manage competing priorities.

Responsibilities

• Lead the assigned store to achieve customer service score goals.
• Oversee front end operations and ensure shelves and branding meet brand standards.
• Open/close procedures, store cleanliness, recovery, and readiness for customers.

Skills

Verbal & written communication

Multitasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in Newington, NH is seeking a Store Leader to guide daily operations, drive customer satisfaction, and maintain front-end standards. The role involves direct supervision, training crew, and ensuring a fast, friendly checkout experience for every guest.

You will lead the store in the absence of the Store Manager, recruit and coach crew, and collaborate on merchandising and procedures to meet brand standards.