Guest Experience Manager - Front Desk & Reservations

Coulter Services; Asheville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Coulter Services seeks a Guest Services Manager to deliver outstanding guest experiences across all hotel touchpoints, including reservations, arrivals, departures, and during stays. You will lead front desk operations, respond to guest feedback, and collaborate with teams to maintain service standards.

The ideal candidate has proven success in a similar role with front office reception and reservations, excels under pressure, and demonstrates initiative and teamwork while working mornings,

Qualifications

• Proven experience in a similar role with front office reception and reservations.
• Deliver exceptional service, problem-solving, and accountability.
• Strong administrative skills and quick learning of systems.
• Ability to work under pressure in a fast-paced environment.
• Flexible and committed to working mornings, evenings, nights, weekends and public holidays.

Responsibilities

• Respond to guest feedback, concerns, and complaints with appropriate follow-up.
• Provide recommendations on hotel amenities and local attractions to enhance guest satisfaction.
• Drive and implement the guest experience throughout the hotel, maintaining high standards and attention to detail.

Skills

Front office reception

Reservations

Customer service

Problem solving

Attention to detail

Teamwork

Job description

Coulter Services seeks a Guest Services Manager to deliver outstanding guest experiences across all hotel touchpoints, including reservations, arrivals, departures, and during stays. You will lead front desk operations, respond to guest feedback, and collaborate with teams to maintain service standards.

The ideal candidate has proven success in a similar role with front office reception and reservations, excels under pressure, and demonstrates initiative and teamwork while working mornings,