Guest Experience Manager — Front Desk Leader

Stonebridge Companies; Boulder (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Comprehensive medical, dental, and vis

Marriott travel discounts

Job summary

Marriott Boulder in Boulder, CO is seeking a Guest Services Manager who combines professionalism, warmth, and a love for hospitality. Lead Front Desk and Guest Services teams, create memorable guest experiences, and uphold Marriott brand standards.

You will manage daily front office operations, schedules, and labor standards, drive guest satisfaction scores, collaborate with housekeeping, engineering, F&B and sales, and support revenue goals through upselling and engagement.

Qualifications

• Previous hospitality leadership experience
• Strong communication and problem-solving skills
• A positive, service-first mindset
• Ability to inspire and motivate a diverse team
• Experience with hotel property management systems preferred
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Responsibilities

• Leading, coaching, and developing Front Desk and Guest Services associates
• Creating memorable guest experiences and resolving concerns with confidence and care
• Managing daily front office operations, scheduling, and labor standards
• Driving guest satisfaction scores and service excellence initiatives
• Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
• Supporting revenue goals through upselling and guest engagement opportunities
• Maintaining Marriott brand standards and operational excellence

Job description

Marriott Boulder in Boulder, CO is seeking a Guest Services Manager who combines professionalism, warmth, and a love for hospitality. Lead Front Desk and Guest Services teams, create memorable guest experiences, and uphold Marriott brand standards.

You will manage daily front office operations, schedules, and labor standards, drive guest satisfaction scores, collaborate with housekeeping, engineering, F&B and sales, and support revenue goals through upselling and engagement.