Guest Services Manager: Lead High-Impact Front Desk Team

Stonebridge; Boulder (CO); Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical, dental, vision benefits

Paid time off & holidays

Marriott travel discounts

Résumé du poste

Marriott Boulder is seeking a Guest Services Manager to lead the guest services team with professionalism, warmth, and a true hospitality mindset in Boulder, CO. This role focuses on driving guest satisfaction from arrival to departure and ensuring a seamless experience across departments.

You will coach Front Desk and Guest Services staff, manage daily operations, and collaborate with housekeeping, engineering, F&B, and sales to uphold Marriott standards while supporting revenue goals.

Qualifications

• Hospitality leadership experience, preferably in a hotel environment.
• Strong communication and problem-solving skills.
• A positive, service-first mindset.
• Ability to inspire and motivate a diverse team.
• Experience with hotel property management systems preferred.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsabilités

• Leading, coaching, and developing Front Desk and Guest Services associates
• Creating memorable guest experiences and resolving concerns with confidence and care
• Managing daily front office operations, scheduling, and labor standards
• Driving guest satisfaction scores and service excellence initiatives
• Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
• Supporting revenue goals through upselling and guest engagement opportunities
• Maintaining Marriott brand standards and operational excellence

Connaissances

Leadership

Communication

Problem-solving

Team motivation

Outils

Property Management System (PMS)

Description du poste

Marriott Boulder is seeking a Guest Services Manager to lead the guest services team with professionalism, warmth, and a true hospitality mindset in Boulder, CO. This role focuses on driving guest satisfaction from arrival to departure and ensuring a seamless experience across departments.

You will coach Front Desk and Guest Services staff, manage daily operations, and collaborate with housekeeping, engineering, F&B, and sales to uphold Marriott standards while supporting revenue goals.