Guest Services Manager

Stonebridge; Boulder (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision benefits

Paid time off & holidays

Marriott travel discounts

Job summary

Marriott Boulder is seeking a Guest Services Manager to lead the guest services team with professionalism, warmth, and a true hospitality mindset in Boulder, CO. This role focuses on driving guest satisfaction from arrival to departure and ensuring a seamless experience across departments.

You will coach Front Desk and Guest Services staff, manage daily operations, and collaborate with housekeeping, engineering, F&B, and sales to uphold Marriott standards while supporting revenue goals.

Qualifications

• Hospitality leadership experience, preferably in a hotel environment.
• Strong communication and problem-solving skills.
• A positive, service-first mindset.
• Ability to inspire and motivate a diverse team.
• Experience with hotel property management systems preferred.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsibilities

• Leading, coaching, and developing Front Desk and Guest Services associates
• Creating memorable guest experiences and resolving concerns with confidence and care
• Managing daily front office operations, scheduling, and labor standards
• Driving guest satisfaction scores and service excellence initiatives
• Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
• Supporting revenue goals through upselling and guest engagement opportunities
• Maintaining Marriott brand standards and operational excellence

Skills

Leadership

Communication

Problem-solving

Team motivation

Tools

Property Management System (PMS)

Job description

City, State:

Boulder, Colorado

Marriott Boulder | Where Rocky Mountain Adventure Meets Exceptional Hospitality

Are you passionate about creating memorable guest experiences, leading high-performing teams, and bringing positive energy to every interaction? Marriott Boulder is seeking a Guest Services Manager who combines professionalism, warmth, and a genuine love for hospitality.

This is more than a front desk leadership role. It's an opportunity to be the face of a hotel that welcomes travelers from around the world to experience the best of Boulder.

Title:

Guest Services Manager

Location:

Boulder, CO

FLSA:

Exempt

Status:

Full-time

Reports to:

Assistant General Manager

Supervises:

Guest Services and Social Hour team

Pay Range:

$60k -65k per year

What You'll Do

As our Guest Services Manager, you'll lead the guest services team in delivering exceptional service from arrival to departure and every moment in between.

Responsibilities Include:

• Leading, coaching, and developing Front Desk and Guest Services associates
• Creating memorable guest experiences and resolving concerns with confidence and care
• Managing daily front office operations, scheduling, and labor standards
• Driving guest satisfaction scores and service excellence initiatives
• Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
• Supporting revenue goals through upselling and guest engagement opportunities
• Maintaining Marriott brand standards and operational excellence

What We're Looking For

• Previous hospitality leadership experience, preferably in a hotel environment
• Strong communication and problem-solving skills
• A positive, service-first mindset
• Ability to inspire and motivate a diverse team
• Experience with hotel property management systems preferred
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Why You'll Love It Here

At Marriott Boulder, we believe hospitality should be genuine, energetic, and a little fun. We work hard, celebrate successes, support one another, and create experiences that keep guests coming back.

We Offer:

• Competitive salary
• Bonus opportunity
• Comprehensive medical, dental, and vision benefits
• Paid time off and holiday pay
• Marriott travel discounts worldwide
• Career growth and development opportunities
• A collaborative team culture in one of Colorado's most vibrant communities

Join Our Team

If you're ready to lead with heart, deliver outstanding guest experiences, and be part of a team that takes hospitality seriously without taking itself too seriously, we'd love to meet you.

"Great service is an art. Great hospitality is a feeling. Come help us deliver both."

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.