Guest Services Manager

Stonebridge Companies; Boulder (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Comprehensive medical, dental, and vis

Marriott travel discounts

Job summary

Marriott Boulder in Boulder, CO is seeking a Guest Services Manager who combines professionalism, warmth, and a love for hospitality. Lead Front Desk and Guest Services teams, create memorable guest experiences, and uphold Marriott brand standards.

You will manage daily front office operations, schedules, and labor standards, drive guest satisfaction scores, collaborate with housekeeping, engineering, F&B and sales, and support revenue goals through upselling and engagement.

Qualifications

• Previous hospitality leadership experience
• Strong communication and problem-solving skills
• A positive, service-first mindset
• Ability to inspire and motivate a diverse team
• Experience with hotel property management systems preferred
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Responsibilities

• Leading, coaching, and developing Front Desk and Guest Services associates
• Creating memorable guest experiences and resolving concerns with confidence and care
• Managing daily front office operations, scheduling, and labor standards
• Driving guest satisfaction scores and service excellence initiatives
• Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
• Supporting revenue goals through upselling and guest engagement opportunities
• Maintaining Marriott brand standards and operational excellence

Job description

City, State: Boulder, Colorado

Marriott Boulder | Where Rocky Mountain Adventure Meets Exceptional Hospitality

Are you passionate about creating memorable guest experiences, leading high-performing teams, and bringing positive energy to every interaction? Marriott Boulder is seeking a Guest Services Manager who combines professionalism, warmth, and a genuine love for hospitality. This is more than a front desk leadership role. It's an opportunity to be the face of a hotel that welcomes travelers from around the world to experience the best of Boulder.

Title: Guest Services Manager Location: Boulder, CO FLSA: Exempt Status: Full-time Reports to: Assistant General Manager Supervises: Guest Services and Social Hour team Pay Range: $60k -65k per year

Responsibilities Include:

• Leading, coaching, and developing Front Desk and Guest Services associates
• Creating memorable guest experiences and resolving concerns with confidence and care
• Managing daily front office operations, scheduling, and labor standards
• Driving guest satisfaction scores and service excellence initiatives
• Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
• Supporting revenue goals through upselling and guest engagement opportunities
• Maintaining Marriott brand standards and operational excellence

What We're Looking For:

• Previous hospitality leadership experience, preferably in a hotel environment
• Strong communication and problem-solving skills
• A positive, service-first mindset
• Ability to inspire and motivate a diverse team
• Experience with hotel property management systems preferred
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Why You'll Love It Here:

At Marriott Boulder, we believe hospitality should be genuine, energetic, and a little fun. We work hard, celebrate successes, support one another, and create experiences that keep guests coming back.

We Offer:

• Competitive salary
• Bonus opportunity
• Comprehensive medical, dental, and vision benefits
• Paid time off and holiday pay
• Marriott travel discounts worldwide
• Career growth and development opportunities
• A collaborative team culture in one of Colorado's most vibrant communities

Equal Employment Opportunity:

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position’s requirements.

This position will no longer be available 30 days from: 2026-09-21

Stonebridge Comprehensive Benefits:

• Medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members.