Guest Experience Manager — Front Desk Lead

ZMC Hotels; Oxford (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Paid time off

401(k) for full-time employees

Employee discounts

Opportunities for bonuses each month

DailyPay access

Job summary

ZMC Hotels in Oxford, Alabama is looking for a Front Desk Supervisor responsible for maintaining exceptional guest service standards while managing the front desk team. This dynamic role involves ensuring guest satisfaction, efficient operations, and smooth interplay with various other departments like housekeeping and maintenance.

A successful candidate will be highly organized with strong communication skills. Benefits include medical and dental insurance, paid time off, and employee discounts throughout the hotel chain.

Qualifications

• Highly organized individual required.
• Thorough knowledge of guest service and satisfaction is a must.
• Good verbal and written communication skills are essential.

Responsibilities

• Ensure efficient and courteous guest treatment.
• Manage front desk team scheduling.
• Maintain communication with other departments.
• Address guest concerns and ensure follow-up.
• Maintain room inventory status for revenue optimization.
• Supervise bell staff activities and service levels.

Skills

Organization

Guest service knowledge

Communication skills

Team leadership

Computational ability

Basic computer skills

Job description

ZMC Hotels in Oxford, Alabama is looking for a Front Desk Supervisor responsible for maintaining exceptional guest service standards while managing the front desk team. This dynamic role involves ensuring guest satisfaction, efficient operations, and smooth interplay with various other departments like housekeeping and maintenance.

A successful candidate will be highly organized with strong communication skills. Benefits include medical and dental insurance, paid time off, and employee discounts throughout the hotel chain.