Guest Experience & Front Desk Manager

Home2 Suites Oxford AL; Oxford (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance Options

Paid time off and 401(k) for full-time employees

Discounts on hotels across the country

Opportunities for bonuses each month

DailyPay: access to earnings before payday

Job summary

Home2 Suites Oxford AL is looking for a Front Desk Supervisor to manage the front desk team, ensuring guests receive exceptional service. Key responsibilities include scheduling the team, addressing guest concerns, and maintaining communication between departments. The ideal candidate is highly organized, capable of leading a team, possesses guest service knowledge, and has strong verbal and written communication skills.

This position offers competitive benefits, including medical, dental, and vision insurance, paid time off, and employee discounts. If you thrive in a fun and fast-paced environment, we want you!

Qualifications

• Highly organized individual with knowledge of guest service and satisfaction.
• Good communication skills, both verbal and written.
• Ability to perform tasks in a team environment as a leader.

Responsibilities

• Ensure that all guests receive efficient and courteous service.
• Manage and schedule the front desk team.
• Coordinate with other departments for smooth communication.
• Address guest concerns promptly and ensure follow-up.
• Maintain optimal room inventory status for revenue management.
• Supervise bell staff for efficient and friendly guest interactions.

Skills

Organizational skills

Guest service knowledge

Communication skills

Team leadership

Computational abilities

Basic computer skills

Job description

Home2 Suites Oxford AL is looking for a Front Desk Supervisor to manage the front desk team, ensuring guests receive exceptional service. Key responsibilities include scheduling the team, addressing guest concerns, and maintaining communication between departments. The ideal candidate is highly organized, capable of leading a team, possesses guest service knowledge, and has strong verbal and written communication skills.

This position offers competitive benefits, including medical, dental, and vision insurance, paid time off, and employee discounts. If you thrive in a fun and fast-paced environment, we want you!