Guest Services Supervisor: Elevate the Guest Experience

ZMC Hotels; Altus (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

ZMC Hotels seeks a Front Desk Supervisor to lead the front desk team, manage reservations data, train new staff, and coordinate with sales, F&B, housekeeping, maintenance, and accounting to ensure smooth operations. The role emphasizes a fast, friendly, and guest-focused approach.

You will be responsible for checking guests in during peak hours, maintaining the guest service smile, and helping ensure guests have an enjoyable stay with the team.

Qualifications

• Thorough knowledge of guest service and satisfaction.
• Good communication skills, both verbal and written.
• Team environment with leadership responsibilities.
• Basic computational ability.
• Basic computer skills.
• Highly organized.

Responsibilities

• Ensure guests are treated efficiently and courteously and standards are applied by staff.
• Schedule and manage the front desk team.
• Collaborate with other departments to ensure clear communications.
• Address guest concerns and ensure follow-up.
• Assist in daily room inventory management to optimize revenue while maintaining guest expectations.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

ZMC Hotels seeks a Front Desk Supervisor to lead the front desk team, manage reservations data, train new staff, and coordinate with sales, F&B, housekeeping, maintenance, and accounting to ensure smooth operations. The role emphasizes a fast, friendly, and guest-focused approach.

You will be responsible for checking guests in during peak hours, maintaining the guest service smile, and helping ensure guests have an enjoyable stay with the team.