Guest Experience Lead

ZMC Hotels; Tucson (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision for full-time

Paid time off

401(k)

Hotel discounts

Bonus opportunities

DailyPay

Growth opportunities

Referral bonus

Job summary

ZMC Hotels is seeking a friendly front desk agent to warmly welcome guests, check them in during peak hours, and maintain a high standard of guest service with a genuine smile. The role features 8-hour shifts (7am–3pm, 3pm–11pm, 11pm–7am) and requires strong communication, teamwork, and a customer-first mindset.

You will assist guests, answer questions, and contribute to a seamless stay for every guest. Join a supportive team with opportunities for growth and employee benefits including health

Qualifications

• Highly organized with ability to manage multiple guest requests.
• Thorough knowledge of guest service and guest satisfaction.
• Excellent verbal and written communication skills.
• Experience leading a team or coordinating efforts in a service environment.
• Basic computational abilities for room inventory and billing tasks.
• Basic computer skills for point-of-sale and reservations systems.

Responsibilities

• Check in guests during peak hours with a friendly, efficient approach.
• Address guest questions and ensure follow-up on issues.
• Assist in daily maintenance of room inventory to optimize revenue and guest satisfaction.
• Supervise bell staff to ensure smooth arrivals, departures, and guest interactions.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

ZMC Hotels is seeking a friendly front desk agent to warmly welcome guests, check them in during peak hours, and maintain a high standard of guest service with a genuine smile. The role features 8-hour shifts (7am–3pm, 3pm–11pm, 11pm–7am) and requires strong communication, teamwork, and a customer-first mindset.

You will assist guests, answer questions, and contribute to a seamless stay for every guest. Join a supportive team with opportunities for growth and employee benefits including health