Guest Experience Manager

ZMC Hotels; New Albany (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

Hotel discounts

Monthly bonuses

DailyPay

Job summary

ZMC Hotels is seeking a Front Desk Supervisor to oversee the front desk area, monitor future occupancy data, and process reservation requests. You will hire and train new sales and service staff and coordinate with sales, food and beverage, housekeeping, maintenance, and accounting departments.

We value a fast, fun, and friendly team that delivers a superior guest experience. Ideal candidates are people-oriented, with strong organizational and communication skills, capable of leading a team to

Qualifications

• Experience supervising front desk staff.
• Strong guest service knowledge.
• Excellent verbal and written communication.
• Ability to lead a team in a fast-paced environment.
• Basic math and computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously; standards are applied by all staff.
• Schedule and manage the front desk team.
• Collaborate with other departments to ensure smooth communications.
• Address guest concerns and ensure follow-up is complete.
• Maintain daily room inventory to optimize revenue while meeting guest expectations.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Team leadership

Guest service

Communication

Organized

Computational skills

Computer skills

Job description

ZMC Hotels is seeking a Front Desk Supervisor to oversee the front desk area, monitor future occupancy data, and process reservation requests. You will hire and train new sales and service staff and coordinate with sales, food and beverage, housekeeping, maintenance, and accounting departments.

We value a fast, fun, and friendly team that delivers a superior guest experience. Ideal candidates are people-oriented, with strong organizational and communication skills, capable of leading a team to