Guest Experience Manager

ZMC Hotels, LLC; Altus (OK); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

DailyPay

Job summary

A hospitality company in Altus, Oklahoma, seeks a Front Desk Supervisor to lead the front desk team and ensure excellent service for guests. The ideal candidate will be highly organized with strong communication skills and a passion for guest satisfaction. Responsibilities include managing the front desk operations, addressing guest concerns, and collaborating with other departments. This role offers comprehensive benefits and opportunities for bonuses.

Qualifications

• Highly organized individual needed for team leadership in a hospitality environment.
• Thorough knowledge of guest service and satisfaction is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Ensure all guests receive efficient and courteous service.
• Schedule and manage the front desk team effectively.
• Work with other departments for smooth communication.
• Address guest concerns and follow up as needed.
• Assist with inventory status for optimal revenue.
• Supervise bell staff for guest arrivals and departures.

Skills

Organizational skills

Guest service knowledge

Communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

A hospitality company in Altus, Oklahoma, seeks a Front Desk Supervisor to lead the front desk team and ensure excellent service for guests. The ideal candidate will be highly organized with strong communication skills and a passion for guest satisfaction. Responsibilities include managing the front desk operations, addressing guest concerns, and collaborating with other departments. This role offers comprehensive benefits and opportunities for bonuses.