Guest Experience Manager, Front Desk | DailyPay & 401k

Kinseth Hospitality / Fairfield Inn; Manhattan (KS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

DailyPay

401k

Paid training

Paid PTO

Referral program

Hotel discounts

Job summary

Kinseth Hotel Corporation in Manhattan, KS is seeking an experienced Front Desk Supervisor to oversee daily front desk operations, ensuring guest satisfaction and prompt resolution of issues. The role includes training and scheduling front desk staff, coordinating with departments to uphold standards, and managing reservations, billing, and guest services to maintain high service quality.

The ideal candidate will lead with professionalism, maintain guest privacy, and support audit processes

Qualifications

• Experience supervising front desk staff.
• Strong guest service orientation.
• Ability to manage reservations and room assignments.

Responsibilities

• Hires, trains, schedules, assigns duties to front desk staff and ensures adherence to policies.
• Communicates with other departments to resolve guest complaints and improve satisfaction.
• Answers inquiries, manages reservations and guest services with professionalism.
• Ensures 100% front desk coverage and supports night audit when needed.

Skills

Front desk supervision

Guest service excellence

Staff scheduling

Customer problem solving

Job description

Kinseth Hotel Corporation in Manhattan, KS is seeking an experienced Front Desk Supervisor to oversee daily front desk operations, ensuring guest satisfaction and prompt resolution of issues. The role includes training and scheduling front desk staff, coordinating with departments to uphold standards, and managing reservations, billing, and guest services to maintain high service quality.

The ideal candidate will lead with professionalism, maintain guest privacy, and support audit processes