Guest Experience Lead — Front Desk Supervisor | DailyPay

Newport Hospitality Group; Altoona (PA); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Insurance (health, dental, vision, etc

Paid time off (vacation, sick leave, 0

401K retirement plan

DailyPay: Access your earned wages

Special team member hotel rates for旅行

Résumé du poste

Newport Hospitality Group is seeking a Front Desk Supervisor to lead the front desk team, ensure exceptional guest service, and oversee daily operations. You will train and coach staff, create schedules, handle check-ins/outs, resolve guest concerns, and uphold brand standards while fostering a positive, professional team culture.

This role offers growth opportunities within a diverse hospitality environment and an emphasis on service excellence and teamwork.

Qualifications

• Previous front desk or hospitality experience required; supervisory or team leadership experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to train, coach, and motivate team members.
• Strong organizational skills, including scheduling and coordinating shift coverage.
• Flexibility to work varied shifts and fill in when staffing needs arise.
• Excellent problem-solving skills and the ability to remain calm in a fast-paced environment.
• Attention to detail and the ability to manage multiple priorities.
• A positive, professional attitude and a genuine passion for hospitality.

Responsabilités

• Supervise and support front desk team members to ensure exceptional guest service and adherence to property standards.
• Train, coach, and develop front desk associates on guest service, front office procedures, and property systems.
• Create and coordinate front desk schedules to ensure appropriate staffing and coverage.
• Fill in for front desk shifts as needed, including assisting with call-outs and unexpected staffing shortages.
• Assist with guest check-ins and check-outs, reservations, payments, and other front office operations.
• Address guest concerns, resolve service issues, and support the team in delivering a positive guest experience.
• Communicate important updates, shift notes, and operational needs to front desk associates and property leadership.
• Help maintain accurate records, follow established procedures, and ensure compliance with brand standards and Newport policies.
• Foster a positive, team-oriented work environment that encourages accountability, collaboration, and professional growth.

Connaissances

Guest service

Communication

Interpersonal skills

Training and development

Scheduling

Problem-solving

Attention to detail

Team leadership

Hospitality experience

Description du poste

Newport Hospitality Group is seeking a Front Desk Supervisor to lead the front desk team, ensure exceptional guest service, and oversee daily operations. You will train and coach staff, create schedules, handle check-ins/outs, resolve guest concerns, and uphold brand standards while fostering a positive, professional team culture.

This role offers growth opportunities within a diverse hospitality environment and an emphasis on service excellence and teamwork.