Guest Experience Manager – Front Desk & Concierge

Residence Inn by Marriott; Langhorne (Bucks County); On-site; USD 60,000 - 80,000; Full time

Job summary

Residence Inn by Marriott in the United States seeks a Hotel Manager to oversee guest service operations including front desk, concierge, transportation, and breakfast service. You will lead recruitment, staff development, budgeting, and policy implementation.

The role requires strong leadership, bilingual capabilities, and experience in hospitality management. You will ensure brand standards and guest satisfaction across all departments.

Qualifications

• Bachelor's degree in hospitality or related field; on-the-job training may substitute for degree
• Brand Certifications preferred
• Must have a valid driver’s license if property operates a shuttle van

Responsibilities

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Administers progressive discipline, following company guidelines
• Administers performance appraisals
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up procedures are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements and maintains promotional programs and procedures
• Monitors guest arrivals and coordinates group arrivals/departures
• Monitors room inventory and status
• Maintains professional image of staff
• Monitors cleanliness and neatness of departments
• Monitors inventory of operational supplies
• Communicates across departments to promote seamless operation
• Operates shuttle van when needed
• Reviews departmental checklists and performs random audits
• Manages departmental expenses to stay within budget
• Monitors time records and payroll compliance
• Participates in safety initiatives and company programs
• Performs Manager on Duty as needed
• Performs community service & fundraising events
• Additional duties may be added by management

Skills

Leadership

Staff Training

Budgeting

Bi-lingual

MS Office

PMS

Communication

Multi-tasking

Education

Bachelor’s degree in hospitality

Tools

PMS software

Excel

Word

Job description

Residence Inn by Marriott in the United States seeks a Hotel Manager to oversee guest service operations including front desk, concierge, transportation, and breakfast service. You will lead recruitment, staff development, budgeting, and policy implementation.

The role requires strong leadership, bilingual capabilities, and experience in hospitality management. You will ensure brand standards and guest satisfaction across all departments.