Guest Experience Manager — Front Desk & Concierge

American Cancer Society; Fort Snelling Unorganized Territory (MN); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a welcoming experience for patients and caregivers. You will supervise the guest relations & concierge team, manage referrals, room allocations, and occupancy, and coordinate amenities and transportation.

Applicants should have at least 3 years in guest relations or hospitality management, with supervisory experience and a valid driver's license.

Qualifications

• Minimum of 3 years in guest relations or front desk management.
• Supervisory or managerial experience preferred.
• Valid Driver's License required.

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments.
• Supervise concierge staff and provide training for guest service.
• Coordinate guest amenities, transportation, and accommodations.
• Maintain guest records and room inventory accurately.
• Conduct inspections of guest rooms and public areas.
• Address guest feedback and resolve concerns promptly.

Skills

Leadership

Guest relations

Hotel management systems

Reservation software

Customer service

Data analysis

Interpersonal skills

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Hotel management systems

Reservation software

Job description

The American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a welcoming experience for patients and caregivers. You will supervise the guest relations & concierge team, manage referrals, room allocations, and occupancy, and coordinate amenities and transportation.

Applicants should have at least 3 years in guest relations or hospitality management, with supervisory experience and a valid driver's license.