Guest Experience Leader: Front Desk & Concierge

American Cancer Society, Inc.; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness program

Professional development

Job summary

The American Cancer Society, Inc. is seeking a Guest Relations Manager to lead guest relations and front desk operations at our Hope Lodge facility.

You will manage referrals, room allocations, occupancy, and supervise the guest relations & concierge team to ensure a seamless, welcoming experience for patients and caregivers. This full-time salaried role requires 37.5 hours per week with schedule flexibility, on-call coverage, and occasional evening or overnight shifts; travel minimal.

Qualifications

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum 3 years in guest relations or hospitality with supervisory experience.
• Valid driver's license and clean driving record.

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments.
• Supervise concierge staff and provide training for excellent guest service.
• Coordinate guest amenities, transportation, and special accommodations.
• Maintain guest records and room inventory accurately.
• Conduct inspections of guest rooms and public areas for readiness and cleanliness.
• Address guest feedback and resolve concerns promptly.

Skills

Guest relations

Leadership

Staff training

Front desk management

Data analysis

Education

High School Diploma or equivalent

Bachelor's Degree (preferred)

Tools

Reservation software

Job description

The American Cancer Society, Inc. is seeking a Guest Relations Manager to lead guest relations and front desk operations at our Hope Lodge facility.

You will manage referrals, room allocations, occupancy, and supervise the guest relations & concierge team to ensure a seamless, welcoming experience for patients and caregivers. This full-time salaried role requires 37.5 hours per week with schedule flexibility, on-call coverage, and occasional evening or overnight shifts; travel minimal.