Guest Experience Manager — Front Desk

acs

San Antonio (TX)

On-site

USD 52,000 - 68,000

Full time

5 days ago

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Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society in the United States is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers.

This full-time, salaried role at Hope Lodge requires schedule flexibility; rotating on-call coverage; occasional evenings or overnight shifts; and some holiday coverage, with responsibilities including referrals, room allocations, occupancy, and supervising the concierge team to optimize

Qualifications

Minimum Degree Required: High School Diploma or Equivalent.
Preferred Degree: Bachelor's Degree.
Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
Valid Driver's License with Clean Driving Record is Required.

Responsibilities

Manage guest referrals and check-ins to ensure timely registration and room assignments (30%).
Supervise concierge staff and provide training for excellent guest service (25%).
Coordinate guest amenities, transportation, and special accommodations (15%).
Maintain guest records and room inventory accurately (10%).
Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%).
Address guest feedback and resolve concerns promptly (10%).