Guest Experience Leader - Front Desk & Concierge

acs; Minneapolis (MN); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Guest Relations Manager to lead front desk operations and guest services for patients and caregivers. You will oversee referrals, room assignments, and staff supervision to ensure a welcoming, efficient environment.

Ideal candidates have 3+ years in guest relations or hospitality with supervisory experience and a valid driver's license. The role includes travel for initial training and office-based work at our facility.

Qualifications

• Requires a high school diploma or equivalent.
• Preferred bachelor's degree.
• Minimum 3 years in guest relations/front desk/hospitality.
• 1–2 years in supervisory/managerial role.
• Valid driver's license required.

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments.
• Supervise concierge staff and provide training for excellent guest service.
• Coordinate guest amenities, transportation, and special accommodations.
• Maintain guest records and room inventory accurately.
• Conduct inspections of guest rooms and public areas for readiness and cleanliness.
• Address guest feedback and resolve concerns promptly.

Skills

Leadership

Data analysis

Interpersonal skills

Customer service

Fast-paced environment

Education

High School Diploma

Bachelor's Degree

Tools

Hotel management systems

Reservation software

Job description

The American Cancer Society is seeking a Guest Relations Manager to lead front desk operations and guest services for patients and caregivers. You will oversee referrals, room assignments, and staff supervision to ensure a welcoming, efficient environment.

Ideal candidates have 3+ years in guest relations or hospitality with supervisory experience and a valid driver's license. The role includes travel for initial training and office-based work at our facility.