Guest Experience Leader - Front Desk & Concierge

American Cancer Society, Inc.; Minneapolis (MN); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Job summary

American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless, welcoming experience for patients and caregivers. You will supervise the guest relations & concierge team, manage referrals, room allocations, and occupancy, and drive guest satisfaction.

Required are a minimum high school diploma, 3 years in guest relations or hospitality with supervisory experience, and a clean driver’s license.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum 3 years in guest relations/front desk or hospitality management, with 1–2 years in a supervisory role.
• Valid driver's license with clean driving record required.

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments.
• Supervise concierge staff and provide training for excellent guest service.
• Coordinate guest amenities, transportation, and special accommodations.
• Maintain guest records and room inventory accurately.
• Conduct inspections of guest rooms and public areas for readiness and cleanliness.
• Address guest feedback and resolve concerns promptly.

Skills

Leadership

Hotel software

Data analysis

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

Hotel management systems

Reservation software

Job description

American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless, welcoming experience for patients and caregivers. You will supervise the guest relations & concierge team, manage referrals, room allocations, and occupancy, and drive guest satisfaction.

Required are a minimum high school diploma, 3 years in guest relations or hospitality with supervisory experience, and a clean driver’s license.