Guest Experience Manager | Flexible Schedule

Socket.dev; Merritt Island (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Five Below in Merritt Island, FL is seeking a Store Leader to deliver WOW customer service, guide front-end operations, and coach a team of crew members for peak performance.

You will open/close the store, ensure merchandising meets brand standards, and collaborate with the store manager to achieve customer service goals. Strong communication and at least 2 years in management are required.

Qualifications

• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task in a fast-paced retail environment
• Ability to lead front-end operations and customer service

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising are set and meet brand standards.
• Opens and closes procedures, maintains store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Ability to maintain composure under压力

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Merritt Island, FL is seeking a Store Leader to deliver WOW customer service, guide front-end operations, and coach a team of crew members for peak performance.

You will open/close the store, ensure merchandising meets brand standards, and collaborate with the store manager to achieve customer service goals. Strong communication and at least 2 years in management are required.