Customer Experience Leader: Store Ops & Team Growth

Five Below; Brandon (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Five Below is seeking an energetic Store Manager in Brandon, FL to lead daily operations and deliver WOW customer service in a fast-paced retail environment.

You will supervise front-end merchandising, train crew members, and partner with leadership to meet service score goals while ensuring store cleanliness and safety. A minimum of 2 years in management and strong communication are required.

Qualifications

• High School Graduate or equivalent. College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking an energetic Store Manager in Brandon, FL to lead daily operations and deliver WOW customer service in a fast-paced retail environment.

You will supervise front-end merchandising, train crew members, and partner with leadership to meet service score goals while ensuring store cleanliness and safety. A minimum of 2 years in management and strong communication are required.