Guest Experience Manager

Five Below; Reading (Berks County); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is hiring a Customer Experience Manager for Exeter, PA. You will train crew on the BEST service experience, lead a store team, and ensure front-end operations meet brand standards.

This role requires strong communication, multi-tasking, and the ability to manage in a dynamic retail environment. Responsibilities include opening/closing, merchandising, and maintaining store conditions while delivering WOW experiences to guests.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task across competing priorities.
• Creative thinking to improve customer experience.
• Able to maintain composure under pressure in a fast-paced retail setting.

Responsibilities

• Wows customers through personal interactions and provides friendly service.
• Lead store operations to achieve customer service score goals.
• Oversee front-end merchandising and ensure equipment is working properly.
• Perform opening/closing duties and keep store clean and stocked.
• Assist in recruiting, training, coaching, and supervising crew members.
• Communicate with leadership and implement corporate communications.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is hiring a Customer Experience Manager for Exeter, PA. You will train crew on the BEST service experience, lead a store team, and ensure front-end operations meet brand standards.

This role requires strong communication, multi-tasking, and the ability to manage in a dynamic retail environment. Responsibilities include opening/closing, merchandising, and maintaining store conditions while delivering WOW experiences to guests.