Customer Experience Lead — Flexible Schedule & Growth

Five Below; Pennsylvania; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Job summary

Five Below is seeking a Customer Experience Manager in Morgantown, PA. This full-time role leads customer service initiatives, trains crew on the B.E.S.T. experience, and partners with store leadership to maintain store standards and performance.

The ideal candidate brings at least 2 years of management experience, strong communication skills, and the ability to multi-task under pressure. This hourly position offers dynamic schedules, including evenings and weekends.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Frequently operate cash register and assist customers.
• Lead assigned store to achieve customer service score goals.
• Oversee front-end operations and ensure brand standards for merchandising.
• Open and close procedures; maintain store cleanliness and readiness.
• Recruit, train, coach, and supervise crew members.
• Collaborate with store leadership on merchandising and operations.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Customer Experience Manager in Morgantown, PA. This full-time role leads customer service initiatives, trains crew on the B.E.S.T. experience, and partners with store leadership to maintain store standards and performance.

The ideal candidate brings at least 2 years of management experience, strong communication skills, and the ability to multi-task under pressure. This hourly position offers dynamic schedules, including evenings and weekends.