Guest Experience Manager

Reitmr; Los Angeles (CA); On-site; USD 68,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company</n

Job summary

Sonesta International Hotels in Los Angeles is seeking a Front Desk Manager to lead MOD shifts and supervise front office staff, including front desk, communications, uniform services and concierge, ensuring smooth operations and exceptional guest service.

You will coordinate with other departments, manage VIP arrivals, conduct Manager's Meetings, and uphold our GUEST service model to consistently exceed guest expectations while maintaining a welcoming lobby.

Qualifications

• Essential functions include acting independently as MOD, covering morning and evening shifts.
• Supervise all front office staff including front desk, communications, uniform services and concierge.
• Liaison with other departments to ensure guest satisfaction.

Job description

Sonesta International Hotels in Los Angeles is seeking a Front Desk Manager to lead MOD shifts and supervise front office staff, including front desk, communications, uniform services and concierge, ensuring smooth operations and exceptional guest service.

You will coordinate with other departments, manage VIP arrivals, conduct Manager's Meetings, and uphold our GUEST service model to consistently exceed guest expectations while maintaining a welcoming lobby.