Guest Experience Manager

fivebelow; Hummelstown (Dauphin County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a capable store leader in the United States to manage frontline operations, training, and guest experiences. You will supervise crew, ensure fast, friendly checkout, and drive customer-service scores in collaboration with district leadership.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a dynamic retail environment. Expect a schedule that may include day, evening, weekends, and overnight shifts.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Lead crew to wow customers with personal contact and ensure fast, friendly checkout.
• Drive store to meet customer service score goals with District Manager.
• Oversee front-end operations and merchandising to brand standards; ensure equipment works.
• Handle opening/closing procedures; keep store clean and ready for customers.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, and supervise all crew members.
• Review corporate communications and respond accordingly.
• Collaborate with leadership on merchandising procedures and recovery.
• Maintain stock room and cleaning duties; general upkeep of the store.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Composure under pressure

Team leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leader in the United States to manage frontline operations, training, and guest experiences. You will supervise crew, ensure fast, friendly checkout, and drive customer-service scores in collaboration with district leadership.

The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a dynamic retail environment. Expect a schedule that may include day, evening, weekends, and overnight shifts.